Effective Date: December 28, 2022

These Terms of Use (“Terms”) govern your use of the website (“Site”, “Service”) at my.paperial.com provided or authorized by MAGMA EUROPA S. z O.O (“Company”).

Please read these Terms before using the Site. You represent and warrant that you understand, agree to, and accept all terms and conditions contained in these Terms.

We may make changes to the Terms at our discretion. Please check these Terms periodically for changes. Updated Terms shall become valid at the moment they are published. If you continue to use the Site after that, it means you agree with updated Terms. If appropriate, we will notify you about changes in the Terms by email.

In addition to the above, we kindly ask you to read our Privacy Policy as well.

These Terms as well as Privacy Policy constitute a legally binding agreement between you and the Company.

1. General Terms

Our Site is online tutoring platform, which helps you address learning gaps. Our tutors (“Tutors”) are specialists in multiple disciplines.

Please note that our Tutors do not carry out assignments that violate academic policies and honor codes, such as essay writing or homework help.

2. Account

To use the services (“Services”), you will be asked to first create an account or log in. You may log in with your Google, Facebook or Apple account. This makes creating your account faster and more private. With an account you may be able to place an order.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

3. Intellectual Property Rights

All content and material on the Site are owned by the Company and all right, title and interest to and in any such intellectual property is proprietary to the Company, unless otherwise noted.

We grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable, world-wide, license to access and use our Service solely for personal, non-commercial purposes. This license to you will automatically terminate if you violate these Terms.

We respect the intellectual property of others.

4. Placing an order

You may place an order by filling in the order form on our Site. Order tracking is possible in your account. For more information, please contact our support team.

5. Payment Terms

You may pay for your products by the methods of payment as may be displayed on the payment section of the Site from time to time.

The pricing for our Services is based on a fixed-fee model. Once you place an order, you will see the total price. When payment for your order is received, we will process your order. If the payment was not successfully settled and you do not cancel your order, we may suspend your access to the Services until we have successfully charged a valid payment method.

Please note that for some methods of payment, the issuer may charge you certain fees, such as currency exchange fees or online payment processing fees.

6. Refund and Chargeback

Chargebacks and refunds both involve the return of funds. There are various reasons why this could happen:

Refund. You can request a reversal of your payment transaction (“Refund”) if you believe that our product or Services were accomplished below the standards and requirements in your order form or our Terms.

Refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections.

Quality-based Refund requests are reviewed by our support team and processed within 3-5 business days after the request was received. The Refund will be provided either to your account balance or to your original payment method.

If you are not satisfied with the product and/or order Revision did not result in the desired product, and/or order revision is not an option for you – you are entitled to request a Refund during the Refund period while the order is in progress. The Refund period begins immediately after the deadline to provide the product expires and elapses after 72 hours. The relevant countdown is made by our system, upon the expiration of the Refund period no Refund is possible.

Your payment is refundable in the following cases:

  • if you decided to cancel your order 15 minutes after you submitted it;
  • If you paid twice for the same order – a Refund of the second payment will be provided after your confirmation;
  • If the product does not conform to the initial instructions on the order form;
  • if the product was provided after the set deadline;

No Refund is possible in the following cases:

  • your order status is displayed as “finished”;
  • if you simply state that you are not satisfied with the product or Services provided;
  • If the product delivery date was missed because you provided insufficient materials or we could not contact you via the provided means of communication;
  • If the email address specified in your account is invalid;
  • if the deadline placed in the order form differs from the actual one;

As a general rule, we do not offer partial Refunds.

Chargeback. A chargeback (“Chargeback”) is a procedure of challenging a transaction initiated by the issuer on, following payment amount withdrawal and returned to the cardholder. This procedure is initiated by the (bank) issuer and performed by the acquirer, and not by us. If you initiate a chargeback request and a 100% refund is granted, you are not allowed to use the product/Services.

7. Third Party Links

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

8. Dispute Resolution

Applicable Law. These Terms are governed by laws of the Republic of Poland. You and we both agree to that the courts of the Republic of Poland will have exclusive jurisdiction.

Severability and Waiver. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to be of full force and effect. Our election not to enforce (immediately or otherwise) any right or provision of these Terms will not constitute a waiver of such right or provision.

9. Liability

Violating these Terms will result in a liability unless otherwise provided here. You are responsible that other people using the Site through your Internet access are familiar with these Terms and not violate them.

10. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. By breaching this provision, you may commit a criminal offense.

11. Final Terms

These Terms shall remain in force until terminated by the Company. The Company may terminate these Terms at any time at its own discretion without explaining the reasons for this decision.

Neither we nor any of our partners shall be liable for your inappropriate, illegal, unethical, or otherwise wrongful use of the product by you. This includes academic probation, loss of scholarships/titles/awards/prizes/grants/positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions.

If any questions have not been regulated by these Terms, they shall be regulated under the applicable law.

Our Services are available only to individuals who are 18 years and older.

12. Contact Details

To contact us, please email

[email protected]


Prezydenta Gabriela Narutowicza Street, No. 40, loc. 1 90-135, Łódź, Poland

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