FAQ

If you have any issues or questions when you’re on our site and using our platform, please read our frequently asked questions below for answers.

1.  General questions

1.  How do I order my papers from your site?
To purchase your paper, you’ll have to find the “Order Now” button on each page. A form will pop up, and the next step is for you to fill out. Contact us via live chat, phone, or e-mail if you have any questions regarding this topic. The process is simple.
2. I have to attach additional files for the writer, how do I do this?
Find your order in your account and manually upload the additional files in the messages tab. Your writer will receive them and know to use them for your order.
My project is demanding that I use a specific document/book that I do not have. Will you be able to find it?
Our employees have access to lots of resources and databases online that will help them access trustworthy, relevant information. In the off chance that they can not find your reference document, you’ll be notified in advance.
3. How can I keep track of the status of my order?
If you’re one of those people who enjoys receiving updates and keeping track of the status, all you need to do is log into your account. Once there, locate the dashboard. Here you’ll be able to view the status of your order. Through this portal, you’ll also be able to message your writer to ask questions, etc. Our employees do their best to get back to you as soon as possible.
4. I need my project really soon. When will you be able to send it to me?
You set your delivery date. That means that you receive your work at the time that you specified upon placing your order. There’s not much to it and your deadline will always be met. Reach out to us if you have any other questions regarding the completion of your work.
5. How will I be able to access my order?
Your order will be posted to your account once it is completed. Don’t worry if you don’t check our site every day since we will also send you an e-mail letting you know that we uploaded your document.
6. What happens if I need to do some last minute changes to the specifications of my order? 
Even when we do our best to make all the changes you need, you need to check our revision policy to understand that all of the changes we accept have to meet what’s established. If you have any other doubts or concerns regarding this policy, contact someone from support on our site via live chat or via phone, and we’ll solve your issue.
7. Are the writers qualified? 
All the experts working on our site are veterans in the field. Upon hiring, we train them to our standards. Our employees are native English speakers who are accredited and have academic degrees from colleges and universities in the US.
8. Where do the writers working on the site find the information they use for my projects?
Our employees access sources online, databases with scholastic articles, journals, books, and media. We only use trustworthy sites and are 100% credible and appropriate for academic purposes.
9. How do I know that the paper I receive is 100% original?
We guarantee that every paper you receive is original and authentic. Prior to sending the final document to you, we have a team of editors that check the originality of the paper. Additionally, we have a zero tolerance policy for plagiarism.
What’s the next step if I do not like the paper I receive?

If you’re not pleased with the outcome, you’ll have seven days to contact us, and we’ll make the necessary amendments to your paper. If you want to learn more about how this process works, check out our revision policy. You are our priority, which is why we’ll do anything that’s possible to make you a happy customer

2.  Requested writer feature

The platform permits users to place their order and to pick their desired writer through their Writer List. Below are several questions about this aspect and its restrictions.
1. What happens if the writer I want is unavailable?
We make every effort to give you the writer of your choice, but we can’t assure you that the person you want is always available. If this is the case, we will first notify you via e-mail. Your order will then be sent to a group of our best writers, which are hand-picked and trustworthy (using these writers usually costs a little more). You can rest asurred knowing your order will be in the hands of the best. If you don’t want anyone else to write your paper, we will gladly return your money without hesitation.
2. I am filling my order form, and I do not see “requested” as a Writer Type choice.
When you’re filling the form, if you only see two types of writer options (best available and graduate), it is because you haven’t logged into your account. Do so by clicking the “Account Login” on the top-left corner of the page, or visit the dashboard page.
If you’re connecting with our website via tablet or mobile device, tap on the menu bars on the top left and tap the “Login” to sign in. You’ll then be able to see the third option.
3. I placed my order and forgot to request the writer I wanted for my project. What’s the next step?
If you forgot this step, the proceeding step is simple. Contact our support team, and we’ll return your money for you to place your order once again, this time, with the correct specifications.
4. Can I use more than one writer on the same order?
No. Only one writer may work on your order. This may change in the future.
5. I have other doubts about this topic that aren’t mentioned here.
Please contact our support team, who’s eager to assist you in any doubts you may have.

3.  Pricing and billing

If you want to establish a budget, you’ll be able to find full-pricing pages for all the services we provide, as well as other billing-related aspects on the pricing page. Below, you’ll be able to find the most common pricing and billing related questions:
1. I see that I was charged twice on my bank account balance. Why did this happen? Will I receive a refund?
There may be a case where you purchase order and pay twice, and we may accidentally charge you twice for it. The next step is to contact our refunds department (email), and we will return your money instantly. Refunds usually take from 7 to 10 business days to reflect in your account once again. This isn’t up to us, but up to financial institutions.
2. I see a cost in my order form that doesn’t equal that of the pricing table. Why?
Typically, the prices you see on your order form match those on the pricing tables (and other parts of the site). If they don’t match, then you’re most-likely experiencing “surge pricing”. That’s temporary and happens because we have more orders coming in than available writers.
3. My payment isn’t processing; how can I pay?
If you’re not able to purchase your paper on our site, contact customer support immediately and they’ll assist you and will help you process your payment.
4. My dashboard shows that my order is unpaid, but my transaction was already processed.
If our site says that you haven’t paid for your document and you have received an email stating the contrary, please contact us at customer support, and you’ll receive assistance to clarify the issue and change the status of your order.
5. I need to purchase multiple papers. Can I pay for them as one big order to avoid making more than one payment?
If you have more than one order, we recommend you place them separately, with their specifications, deadlines, number of pages, and many other details that differentiate each order. It will help you prevent any confusion with the instructions of each order and ensure that your order will be delivered in the time you stipulate, and with their determined guidelines.